Shipping & Cancellation Policy

Subscriptions

• Deliveries: Scheduled based on your selected frequency.

• Payments: Securely processed per delivery. For bulk payment inquiries, email contact @ kojapaperbox.com.

• Management: You may change or cancel your subscription at any time via the links in your order confirmation emails.

• Cancellations: If you cancel, you will receive a prorated refund for any items not yet shipped.

Refunds

• Eligibility: Refunds are available only if your package has not yet shipped.

• In-Transit Items: Because our items are imported from Korea, we cannot issue a refund for shipped orders until the package is returned to our US office.

• Lost Packages: Please contact the courier (typically USPS) directly. To maintain low shipping costs, packages are not insured.

Returns

• Condition: Items must be unused to be eligible for return.

• Shipping: Customers are responsible for return postage to our Seattle, WA address.

• Inquiries: To start a return, please contact contact @ kojapaperbox.com.