Shipping policy

Where We Ship

  • Coverage: We ship to over 40 countries and counting, including the United States, Canada, the United Kingdom, Australia, and most of Europe and Asia.
  • Missing your country? If your country isn't available at checkout, email contact @ kojapaperbox.com and request it. We'd love to cover the globe with beautiful things.

When Your Order Ships

  • Packing: Every order is packed with care within 3 business days and ships from Korea, where the goodies come from.
  • Tracking: You'll receive a tracking number by email the moment your package is on its way. (Free Blind Box and Mail Club shipping does not include tracking)

Delivery Times

  • Most orders: 6 to 12 business days after shipping (5 to 8 for US and Canada).
  • Blind boxes & KOJA Mail Club: 18 to 32 business days with free or tracked shipping, or 5 to 8 business days with Express.
  • Mail Club: Deliveries are scheduled based on your selected frequency.

Shipping Costs

  • Orders over $60: Free shipping.
  • Blind boxes & Mail Club: Always ship free, or upgrade at checkout (Tracked $3, Express $6).
  • All other orders: Calculated by weight at checkout ($5.99 flat to the Philippines, free over $35 there).

Running Late or Lost?

  • We've got you: If your order hasn't arrived by the end of its delivery window, email contact @kojapaperbox.com and we'll make it right, including sending a replacement if it's lost. Your package will find you.

Subscriptions

  • Deliveries: Scheduled based on your selected frequency.
  • Payments: Securely processed per delivery. For bulk payment inquiries, email contact @kojapaperbox.com.
  • Management: You may change or cancel your subscription at any time via the links in your order confirmation emails.
  • Cancellations: If you cancel, you will receive a prorated refund for any items not yet shipped.

Refunds

  • Eligibility: Refunds are available on yet shipped.
  • In-Transit Items: Because our items are imported from Korea, we cannot issue a refund for shipped orders until the package is returned to our US office.

Returns

  • Condition: Items must be unused to be eligible for return.
  • Shipping cost will be paid by the customer
  • Inquiries: To start a return, please contact contact @kojapaperbox.com.