Shipping policy

Where We Ship

  • Coverage: We ship to over 40 countries and counting, including the United States, Canada, the United Kingdom, Australia, and part of Asia
  • Missing your country? If your country isn't available at checkout, email contact @ kojapaperbox.com and request it. We'd love to cover the globe with beautiful things.

When Your Order Ships

  • Packing: Every order is packed with care within 3 business days and ships from Korea, where the goodies come from. Twice a year: Seolnal and Chuseok, we will have three public holidays back to back - during this time shipping will be delayed due to the post being closed!
  • Tracking: You'll receive a tracking number by email the moment your package is on its way. The only exception is Mail Club! Mail Club arrives in your mailbox at the end of every month! If you order after the 8th of the month, it will come the following. 

    For example: If you purchase Jan 1st, your first mail club will come in January. If you purchase Jan 8th, your first mail club will come in February. You will not be double charged!

Delivery Times

  • Most orders: 6 to 12 business days after shipping (5 to 8 for US and Canada).
  • Mail Club: Deliveries are monthly around the end of the month!

Shipping Costs

  • Orders over $60: Free shipping.
  • Mail Club: Always ship free

Running Late or Lost?

  • We've got you: If your order hasn't arrived by the end of its delivery window, email contact @kojapaperbox.com and we'll make it right, including sending a replacement if it's lost. Your package will find you.

Subscriptions

  • Deliveries: Scheduled based on your selected frequency.
  • Payments: Securely processed per delivery. For bulk payment inquiries, email contact @kojapaperbox.com.
  • Management: You may change or cancel your subscription at any time via the links in your order confirmation emails.
  • Cancellations: If you cancel, you will receive a prorated refund for any items not yet shipped.

Refunds

  • Eligibility: Refunds are available on yet shipped.
  • In-Transit Items: Because our items are imported from Korea, we cannot issue a refund for shipped orders until the package is returned to our US office.

Returns

  • Condition: Items must be unused to be eligible for return.
  • Shipping cost will be paid by the customer
  • Inquiries: To start a return, please contact contact @kojapaperbox.com.